Improvements to the Process :: Order for the Orders

Posted on | Monday, June 9, 2008 | 6 Comments

In a never ending effort to improve “customer service” with twigs & honey (I put it in quotes because I feel that “customer service” sounds so straight business), I thought up a little post that I’ll do weekly, maybe twice a week, as I find time. It may totally go by the wayside as things get crazy busy over the next two months, but I thought it would be handy for all. So here’s the plan: I often get convos for updates on custom pieces, which is completely understandable. As my building schedule starts taking over more and more, it will start to take longer for me to respond to all my convos (about 50-60 a day, plus emails and website messages), and that just seems silly to me if you only want to get a quick update on the current production schedule. I’m going to start listing the Etsy usernames that are “on deck”, meaning in the works, and also those next up to the plate. I am hoping this will help to streamline the question/answer process and make it much quicker for anyone with an order with me to know if their piece is soon to be listed. If you are contacting me through email or the website, I won’t include you by your full name to maintain privacy (initials only if available). Also, if you don’t want your Etsy username to be included in this list, convo me to let me know. I am hoping this is useful! Just another note, but every once and a while, a piece needs revisions or “life” happens and things get a little crazier in terms of meeting wedding dates and appointments. I may shuffle super time sensitive orders from time to time by a few days just to ensure “on time” delivery, but will still on the whole, keep the production schedule in the order in which custom orders are received. Thank you for your patience and understanding!!

Here goes (the orders are not exact but just an approximate of what is in progress and the next group of orders to be in progress)!

Currently on deck:
1. m2020
2. mannad11
3. Emptopia10
4. Christina0423
5. muffinpuffin
6. Hayleyn
7. Erinalerman
8. Joscelin
9. lkawson

Next orders to be on deck:
1. novyD
2. digclay
3. chelseykh
4. kjb6v8
5. mediumstomasses
6. T.S.
7. Mayicshel2
8. hindsightbias
9. psychcuddles
10. Samdramm1
11. ggriffin81
12. mpowles

Comments

6 Responses to “Improvements to the Process :: Order for the Orders”

  1. echo
    June 9, 2008 at 7:28 AM

    I think this is a great idea! I can understand everyone's anxious to get their piece but I'm sure everyone wants you to focus on making the pieces! :) Good thinking Myra!

  2. Rebecca
    June 9, 2008 at 12:07 PM

    Myra this is an excellent idea. I can't wait to see my name on the list.

    Cheers!

  3. Beth
    June 9, 2008 at 7:09 PM

    Wow, you're such a success! I feel really lucky that I found out about Twigs & Honey before there was a waiting list... :) Actually, my fiancé designed our invitations based on my/your piece! I can't wait to have them printed and snap some photos to show you. Artisrs inspire other artists. :D

  4. LeeAnn
    June 9, 2008 at 9:27 PM

    Great idea! You must be so swamped and it keeps us eager brides updated! Thanks!

  5. Tiffany
    June 9, 2008 at 11:05 PM

    ditto!

    Great idea! I too, can't wait to see my name up there! I think this is brilliant and hopefully will cut down on all those convos!!! :)

  6. Myra - twigs & honey
    June 9, 2008 at 11:24 PM

    Echo, Rebecca, Beth, Leeann, and Tiffany,
    Thank you so much for all the sweet comments about this new progress update post and future posts! I'm really hoping it helps everyone! :D

    Beth: Oooh! I can't wait to see the invitations too!!! Eeeck! I inspired something artistic? Wonderful! If I didn't have a ton of work to do tonight, I'd go to bed and rest so peacefully with a huge grin across my face because of your invitations! hehehe

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